If a contact entry contains the routing/target address (e.g. Manually update the address book by choosing File | Account Settings | Download Address BookĪn Outlook Contact containing the outdated address will need to be updated.Here are some ways you can ensure that your GAL has been updated: You will see the option window showing up. After opening the email, put your cursor on the email address and then right click on it. The Offline Address Book is updated daily, but if an e-mail client isn't closed, the updates will not be applied. Add new contacts from email to Outlook address book. If you are using Cached Exchange Mode you may need to update your address book. The GAL may also contain an out-of-date entry that may cause the error. Use the arrow keys to select the bad address and click the X next to the address or press the Delete key.This will bring up the Find menu where you can search for. In the To: field, start typing the recipient name Note: When searching for someone, please use the Advanced Find search and not the basic search.To remove a single address from the AutoComplete list: The issue could be caused by the AutoComplete feature, the Global Address List (GAL), and/or Contacts.Īutocomplete: Outlook caches the previous address used and needs to be cleared before the new Office 365 addresses will be added to the autocomplete list. If you realize that you do not have the Outlook Address book Service added yet, then you need to add it. check that you have marked your Contacts Folder as an Outlook Address book. The error may occur when sending to an individual who has switched to a different email system or changed their name/email address. In Outlook 2010-2016 go to File > Account Settings > Account Settings > Address Books tab.
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